Keep the work
moving.
Help with report delivery, company branding, saved drafts, or adding the tool to your website.
Contact BRT NYC
Include the report reference, delivery email, and a short description of what happened. For a display issue, include your browser and device type.
Please keep passwords and unnecessary client details out of support messages.
Add a Roof Report tab
Use the hosted report workspace inside your Wix site. The tool handles reports and delivery in one place.
Where is my emailed report?
Check the email address you entered, then check your spam or junk folder. A queued message confirms the request was saved; it does not confirm delivery. Keep the reference number if you need support. A delivery-unavailable message means no successful email delivery was confirmed; your local draft remains available.
Can I use my own logo?
Yes. In the Property step, add a PNG, JPEG, or WebP logo. It appears on the report in place of the default brand. Add your company name and contact details, then review the report preview before sending.
What can I put in the report?
Choose a Site Visit, Roof Evaluation, or Core Cut Report. Record the property, visit details, condition ratings, core layers, observations, photographs, and recommendations. Unrecorded items remain identified as unrecorded. The tool formats your field records; it does not inspect the roof or generate engineering conclusions.
Where are my saved drafts?
Drafts are stored in the browser where you created them. Use the same browser and website to return to them. Private browsing, clearing site data, a different device, or opening the tool outside its original embedded page may show a different workspace.
Use Export backup from the workspace to keep a separate copy. Use Import backup to bring it into another browser. Archiving hides a report; Restore archived reports brings it back.
The embedded tool will not open
Some browsers block storage inside embedded websites. Open the report workspace in a new tab and create the report there. The website owner may also need to allow their exact domain in the embed configuration.
Can I correct or remove my information?
Edit a local draft in your workspace. To correct a submitted report or request removal of data held by BRT NYC, email us with the delivery address and reference. Clearing browser data removes your local drafts but does not withdraw an already sent email. See the web privacy notice for storage periods.
Using the older phone app?
This support page describes the new web tool. The original phone app has a different workflow. You can view the archived mobile-app privacy notice and contact BRT NYC for help identifying your app version.